Funeral Home Transfer Care Specialist

Socket.dev; Kent (WA); On-site; USD 44,000 - 60,000; Full time

Job summary

Socket.dev is seeking a Transfer Care Specialist to serve as the families' first point of contact when transferring the decedent from nursing homes, hospitals, residences, or coroner's offices to the funeral home. You will maintain composure, act with compassion, and ensure safe, respectful transport.

This role requires a valid state driver’s license, ability to lift 100 lbs, willingness to work irregular hours including nights and weekends, and proficiency with Microsoft Office.

Qualifications

• Must have valid state driver's license with a clean driving record.
• Ability to lift 100 lbs safely.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to follow detailed instructions and receive feedback with a positive attitude.
• Strong composure and compassionate communication.
• Ability to establish and maintain effective internal and external work processes.

Responsibilities

• Serve as the first point of contact for families with compassion and empathy.
• Transport the decedent from nursing homes, hospitals, residences, or coroner's offices to the funeral home.
• Be available for irregular hours, including nights and weekends, and fill in for funeral attendants as needed.
• Ensure paperwork is completed accurately and timely per relevant laws and regulations.
• Receive and execute instructions efficiently, determining the best order of tasks.
• Maintain a professional demeanor and assist with additional duties such as washing vehicles.

Skills

Compassion & Empathy

Safe Transport

On-Call Availability

Attention to Detail

Critical Thinking

Professional Demeanor

Tools

Microsoft Office Suite

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes