Funeral Home Ambassador - Community Concierge

Park Lawn Corporation; Casper (WY); On-site; USD 19,000 - 28,000; Full time

Job summary

Bustard & Jacoby Funeral Home in Casper, WY is seeking an Ambassador to assist with funeral and memorialization services. The role greets families, directs guests, coordinates logistics, and ensures the smooth operation of events. A valid driver's license is required and no prior experience is necessary.

This position emphasizes empathy, professional appearance, and community representation. You will work closely with Funeral Directors and other staff, handling flowers, refreshments, and guest

Qualifications

• Valid state issued driver's license in good standing and acceptable driving record.
• No prior experience required.
• Able to read, write and speak English fluently; bilingual a plus.
• Ability to communicate effectively with internal and external customers.
• Empathize with client families and demonstrate tact in emotionally charged situations.

Responsibilities

• Greet and direct client families and guests to the correct chapel.
• Direct visitors to guest book and distribute memorialization materials.
• Answer questions and assist during visitation and memorialization events.
• Receive and place flowers in chapels.
• Ensure refreshments are available for client families and guests.
• Maintain cleanliness of lobby, chapels, restrooms and reception areas.
• Oversee parking and coordinate ceremonial vehicles.
• Act as ambassador in the community to build trust and loyalty.
• Represent the business professionally in the community at all times.
• Maintain a professional appearance and demeanor.
• Other duties as assigned.
• Customer service orientation. Teamwork orientation. Time management. Ability to work independently.

Skills

Driver's license

Fluent English

Customer service

Empathy

Job description

Bustard & Jacoby Funeral Home in Casper, WY is seeking an Ambassador to assist with funeral and memorialization services. The role greets families, directs guests, coordinates logistics, and ensures the smooth operation of events. A valid driver's license is required and no prior experience is necessary.

This position emphasizes empathy, professional appearance, and community representation. You will work closely with Funeral Directors and other staff, handling flowers, refreshments, and guest