FullTime Bilingual Office Administrator Operations Support

Cool Solutions Services Inc; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company parties

Opportunity for advancement

Training & development

Competitive salary

Great work environment

Job summary

Cool Solutions Services Inc in Miami, FL is seeking a bilingual professional with at least 5 years of office management experience. The ideal candidate is adaptable, proactive, and capable of handling customer conflicts professionally while supporting office procedures and operations.

This role includes responsibilities such as answering calls, providing customer service, assisting with billing, and maintaining organized records. The position offers a great opportunity for advancement in a supportive work environment.

Qualifications

• Minimum 5 years of office management, administrative, or personnel experience preferred.
• Excellent customer service and conflict-resolution skills required.
• Proactive, organized, and detail-oriented.
• Comfortable working in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and assist customers professionally.
• Provide excellent customer service and manage customer concerns.
• Maintain organized records and assist with billing and invoices.
• Identify areas for improvement and bring innovative ideas to management.

Skills

Bilingual English and Spanish

Customer service skills

Conflict-resolution skills

Communication skills

Time-management skills

Technology-oriented

Tools

Microsoft Office

CRM software

Job description

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development
• Competitive compensation
• Great work environment
• Hands‑on training
• Career advancement opportunities
• Opportunity to grow within the company
• Direct exposure to upper management and business operations

Job Summary

We are seeking a bilingual professional who speaks English and Spanish and has at least 5 years of office management, administrative, or personnel experience. The ideal candidate must be able to adapt to changes, make decisions under pressure, handle customer conflicts professionally, and work closely with upper management to support billing, reports, office procedures, and daily operations. We are looking for someone who is proactive, dependable, technology-oriented, and capable of bringing new ideas to help the company grow and operate more efficiently.

Responsibilities

• Answer incoming phone calls and assist customers professionally
• Provide excellent customer service and manage customer concerns or conflicts
• Direct calls, messages, and service requests to the appropriate department
• Support scheduling, dispatching, and office coordination as needed
• Assist with billing, invoices, payment follow-ups, and account updates
• Prepare reports and assist upper management with operational information
• Process incoming paperwork and maintain organized records
• Scan, copy, upload, and file documents
• Assist with data entry and administrative tasks
• Maintain physical and electronic filing systems
• Communicate with clients, vendors, technicians, and office staff
• Assist with personnel coordination and employee communication
• Help improve office procedures, systems, and workflow
• Use technology and office software to support daily operations
• Identify areas for improvement and bring innovative ideas to management
• Support the office team in a fast‑paced and growing company environment

Qualifications

• Bilingual English and Spanish required
• Minimum 5 years of office management, administrative, or personnel experience preferred
• Excellent customer service and conflict-resolution skills
• Strong verbal and written communication skills
• Ability to make decisions under pressure
• Ability to adapt to changes and shifting priorities
• Proactive, organized, and detail-oriented
• Reliable, punctual, and professional
• Strong time-management and multitasking skills
• Comfortable working in a fast‑paced environment
• Basic knowledge of billing, reporting, and office administration
• Technology-oriented and willing to learn new systems
• Familiarity with Microsoft Office, Word, Excel, Outlook, Adobe Acrobat, and office software is preferred
• Experience with CRM, scheduling, dispatching, or service-based businesses is a plus

What We Are Looking For

We are looking for someone who can bring value to the company, not just complete tasks. The ideal candidate is someone who has strong office and people‑management experience, can think independently and take initiative, can adapt quickly to changes, can stay calm and professional under pressure, has excellent customer service skills, can manage difficult conversations professionally, is organized and dependable, works well with upper management, is open to learning and using technology, brings ideas to improve office systems and company operations, and wants to grow with the company long‑term.

Work Schedule

Monday to Friday 8:30 AM – 5:30 PM

Location

Miami, FL

Apply Today

If you are a bilingual, experienced, and proactive office professional looking for a long‑term opportunity with a growing company, we encourage you to apply.

Cool Solution Services Inc. 436 SW 8th St, Suite 10 Miami, FL 33130