Full-Time VA Disability Intake Specialist (Remote)

Capovilla & Williams; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Capovilla & Williams seeks a Full-Time VA Disability Intake Specialist for a remote role. The successful candidate will manage inquiries from veterans and families, explain the intake process with compassion, and maintain records with timely follow-up.

This position emphasizes confidentiality and coordination with attorneys to transition from intake to case handling. The role requires experience in legal, medical, or customer service settings and familiarity with VA benefits.

Qualifications

• Prior experience in a legal, medical, or customer service setting is preferred.
• Familiarity with VA disability benefits or veteran work is a plus.
• Strong interpersonal and communication skills are required.
• Excellent organizational skills and attention to detail are essential.

Responsibilities

• Serve as the primary point of contact for potential clients via phone, email, and online inquiries.
• Explain the intake process clearly and compassionately to veterans and their families.
• Maintain accurate records and ensure timely follow-up with all leads.
• Collaborate with attorneys and legal staff to ensure a smooth transition from intake to case handling.
• Uphold client confidentiality and comply with firm protocols and regulations.

Skills

Legal experience

Customer service

VA benefits knowledge

Interpersonal skills

Attention to detail

Multitasking

Tools

Case management systems

Office software

Job description

Full-Time VA DisabilityIntakeSpecialist (Remote) – $17/hour

Our close-knit law firm is seeking a Full-TimeIntakeSpecialist to join our Veteran’s Disability Benefits department. We value individuals who can work independently while being effective team players. We’re looking for someone who is eager to grow with us and can adapt to new tasks and responsibilities as needed.

• Job Title:VA DisabilityIntakeSpecialist


• Location:100% Remote


• Schedule:Full Time


• Pay:$17(1099)

Key Responsibilities:

• Serve as the primary point of contact for potential clients via phone, email, and online inquiries


• Explain theintakeprocess clearly and compassionately to veterans and their families


• Maintain accurate records and ensure timely follow-up with all leads


• Collaborate with attorneys and legal staff to ensure a smooth transition fromintake to case handling


• Uphold client confidentiality and comply with all firm protocols and applicable regulations

Qualifications:

• Prior experience in a legal, medical, or customer service setting


• Familiarity with VA disability benefits or a background working with veterans (a plus)


• Strong interpersonal and communication skills


• Exceptional organizational skills and attention to detail


• Ability to manage multiple tasks and deadlines efficiently


• Proficiency with case management systems and basic office software