Remote VA Disability Intake Specialist

Capovilla & Williams; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Capovilla & Williams seeks a Full-Time VA Disability Intake Specialist for a remote role. The successful candidate will manage inquiries from veterans and families, explain the intake process with compassion, and maintain records with timely follow-up.

This position emphasizes confidentiality and coordination with attorneys to transition from intake to case handling. The role requires experience in legal, medical, or customer service settings and familiarity with VA benefits.

Qualifications

• Prior experience in a legal, medical, or customer service setting is preferred.
• Familiarity with VA disability benefits or veteran work is a plus.
• Strong interpersonal and communication skills are required.
• Excellent organizational skills and attention to detail are essential.

Responsibilities

• Serve as the primary point of contact for potential clients via phone, email, and online inquiries.
• Explain the intake process clearly and compassionately to veterans and their families.
• Maintain accurate records and ensure timely follow-up with all leads.
• Collaborate with attorneys and legal staff to ensure a smooth transition from intake to case handling.
• Uphold client confidentiality and comply with firm protocols and regulations.

Skills

Legal experience

Customer service

VA benefits knowledge

Interpersonal skills

Attention to detail

Multitasking

Tools

Case management systems

Office software

Job description

Capovilla & Williams seeks a Full-Time VA Disability Intake Specialist for a remote role. The successful candidate will manage inquiries from veterans and families, explain the intake process with compassion, and maintain records with timely follow-up.

This position emphasizes confidentiality and coordination with attorneys to transition from intake to case handling. The role requires experience in legal, medical, or customer service settings and familiarity with VA benefits.