Remote VA Intake Specialist - Veteran Support

Parmele Disability Advocates; Fernridge (MO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates in the United States is hiring a VA Intake Specialist to serve as the first point of contact for veterans seeking Social Security and VA disability benefits. You will provide compassionate guidance, explain services, and support clients through a critical process while undergoing paid training.

The role starts with in-office training, then shifts to remote work with company equipment provided after completion.

Qualifications

• Confident, compassionate phone presence with the ability to build trust quickly.
• Skilled in guiding conversations and maintaining appropriate pacing.
• Consistency in treating each call with care, attention, and professionalism regardless of the time of day.
• Proficient in Microsoft Office and comfortable working with client database systems.

Responsibilities

• Receive inbound calls from veterans seeking to obtain Parmele Disability Advocates’ representation before the Veterans Administration.
• Make outbound calls and follow up with veterans who have expressed interest in legal assistance from Parmele Disability Advocates.
• Clearly present and explain Parmele’s legal services to prospective clients.
• Achieve client onboarding and outreach goals within established timelines.
• Address client questions and concerns with empathy, professionalism, and clarity.
• Schedule appointments and maintain consistent follow-up to ensure a seamless client experience.

Skills

Phone empathy

Active listening

Communication skills

Problem solving

Organization

Adaptability

Tools

Microsoft Office

CRM systems

Job description

Parmele Disability Advocates in the United States is hiring a VA Intake Specialist to serve as the first point of contact for veterans seeking Social Security and VA disability benefits. You will provide compassionate guidance, explain services, and support clients through a critical process while undergoing paid training.

The role starts with in-office training, then shifts to remote work with company equipment provided after completion.