Remote Veterans Disability Intake Specialist

Cherry Assistant LLC; United States; On-site; USD 11,000 - 15,000; Full time

Job summary

Cherry Assistant LLC is seeking a full-time Legal Intake Specialist to support a U.S.-based veterans disability practice. This role is the first point of contact, following scripts to collect essential information, and handling prompt callbacks and inbox support.

The position is remote during Eastern Time hours with onboarding, SOPs, and growth potential. Applicants should have 2+ years of legal intake experience and strong spoken and written English.

Qualifications

• 2+ years of legal intake experience.
• Ability to follow scripts and gather information accurately.
• Reliable availability during US Eastern hours.
• Strong English communication, both verbal and written.

Responsibilities

• Provide a welcoming first point of contact for veterans calling or reaching out to the firm.
• Follow the firm’s scripts to collect veterans’ email addresses, phone numbers, and straightforward information.
• Make outbound calls to gather straightforward information using the firm’s telephone setup.
• Handle initial client intake, follow-ups, calls, and inbox support during Eastern Time hours.
• Handle occasional off-script situations with professionalism, strong judgment, and clear communication.
• Hand off gathered intake details and follow-up cases smoothly to existing firm staff.
• Maintain dependable availability during agreed working hours and prioritize prompt callbacks.

Skills

Effective communication

Telephone demeanor

Attention to detail

Tools

Google Sheets

MS Excel

CRM tools

Video conferencing tools

VPN tools

Job description

Cherry Assistant LLC is seeking a full-time Legal Intake Specialist to support a U.S.-based veterans disability practice. This role is the first point of contact, following scripts to collect essential information, and handling prompt callbacks and inbox support.

The position is remote during Eastern Time hours with onboarding, SOPs, and growth potential. Applicants should have 2+ years of legal intake experience and strong spoken and written English.