Full-Time Store Leadership Coach - Customer Experience

Community Choice Financial Family of Brands; Spring (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Training program

Educational reimbursement

Medical insurance

Job summary

Community Choice Financial Family of Brands seeks an Assistant Store Manager (ASM) to lead customer service excellence and support store operations. You will assist store leaders with recovery processes, risk mitigation, and coaching Customer Service Representatives to meet performance standards.

In this role, you’ll build customer relationships, maintain POS data accuracy, and ensure compliance with company policies and regulations while delivering a white-glove experience.

Qualifications

• High school diploma or equivalent required.
• At least 3 months of supervisory or leadership experience.
• Minimum one year in customer service, sales, or retail.
• Valid driver's license and auto insurance; personal vehicle for work.
• Excellent verbal and written communication skills.
• Ability to use phone, POS, MS Office, and other systems.
• Must be 18+ (19+ in Alabama).
• Background check required.
• Ability to meet physical demands of the job.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process.
• Assist account management and recovery processes, including collection calls.
• Meet performance standards by leveraging partnerships and hosting in-store events.
• Develop customer relationships to build new business and maintain store profitability.
• Provide coaching and development to Customer Service Representatives.
• Maintain accurate customer data in the POS system.
• Ensure compliance with company policies and laws.
• Manage store security, including vault and deposits.
• Monitor store appearance and schedule maintenance as needed.
• Communicate effectively with customers and Team Members.
• Maintain a full-time in-person schedule, including limited Saturdays.

Skills

Supervisory experience

Customer service

Sales experience

Communication skills

MS Office

Education

High School Diploma or equivalent

Tools

POS system

MS Office

Job description

Community Choice Financial Family of Brands seeks an Assistant Store Manager (ASM) to lead customer service excellence and support store operations. You will assist store leaders with recovery processes, risk mitigation, and coaching Customer Service Representatives to meet performance standards.

In this role, you’ll build customer relationships, maintain POS data accuracy, and ensure compliance with company policies and regulations while delivering a white-glove experience.