Store Leadership & Customer Experience Coach

Community Choice Financial Family of Brands; Linden (MO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

New hire training program

Education reimbursement program

Health insurance

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead customer service operations and training at our Linden, MO location. You will support store leadership, drive recoveries with a compliance-minded approach, and help meet performance goals while building brand loyalty.

The role emphasizes coaching Customer Service Representatives, managing daily POS tasks, and ensuring adherence to company policies in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Excellent verbal and written communication skills.
• Ability to work phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: stationary position, ability to move and transport up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the POS system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Skills

Verbal communication

Written communication

Customer service

Leadership

Interpersonal skills

Education

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead customer service operations and training at our Linden, MO location. You will support store leadership, drive recoveries with a compliance-minded approach, and help meet performance goals while building brand loyalty.

The role emphasizes coaching Customer Service Representatives, managing daily POS tasks, and ensuring adherence to company policies in a fast-paced environment.