Shipping & Billing Support Specialist (Full-Time)

XPO Logistics, Inc.; Plainfield (IN); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance (day one) and life &

Disability insurance

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Descrizione del lavoro

XPO Logistics, Inc. in Plainfield, IN is seeking a Customer Service Representative to support the LTL unit. The role emphasizes accurate billing, shipment tracing, and responsive customer inquiries, with a focus on meeting tariffs and pricing rules.

This full-time position offers health benefits from day one, PTO, holidays, and a company match for the 401(k) plan, along with education assistance and other employee perks. The candidate should be adaptable to shifts across days and evenings.

Competenze

• Minimum 2 years of customer service experience.
• Proficient with computers, typing and 10-key skills.
• Experience with Microsoft Office.
• Willing to work a variety of shifts including days, evenings, nights and weekends.
• Excellent verbal and written communication skills (preferred).

Mansioni

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Conoscenze

Customer service experience

Typing

10-key skills

Verbal and written communication

Strumenti

Microsoft Office

Descrizione del lavoro

XPO Logistics, Inc. in Plainfield, IN is seeking a Customer Service Representative to support the LTL unit. The role emphasizes accurate billing, shipment tracing, and responsive customer inquiries, with a focus on meeting tariffs and pricing rules.

This full-time position offers health benefits from day one, PTO, holidays, and a company match for the 401(k) plan, along with education assistance and other employee perks. The candidate should be adaptable to shifts across days and evenings.