Full-Time Restaurant Team Lead — Training & Ops

IHOP 1939 Irving; Irving (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Job summary

IHOP 1939 Irving is seeking a full-time Restaurant Crew Leader to guide daily operations and deliver a friendly dining experience. You will supervise shifts, assign duties, train new teammates, and ensure quality service and safety standards are met.

You’ll monitor guest satisfaction, manage cash receipts, deposits, and store paperwork, and reinforce company policies on portion control and conduct. Strong English, teamwork, and calm under pressure are essential for success.

Qualifications

• Must be able to speak and read English.
• Great communication skills required.
• Basic math skills.
• Ability to stay calm under pressure.
• Relevant experience is preferred but not required.

Responsibilities

• Assist in preparing personnel, equipment, and supplies to meet business needs.
• Assign employee duties and encourage teamwork to create an efficient work environment.
• Inform and educate employees about new menu items, specials, and promotional material.
• Lead orientation and training for new employees and refresher sessions for current staff.
• Supervise employee performance and conduct, ensuring adherence to policies and outstanding guest service.
• Observe guest reactions to food and service to drive continuous improvement.
• Handle administrative tasks such as cash receipts, store receipts, and deposits.
• Enforce company policies including check cashing and portion control to maintain security and profitability.

Skills

Leadership

Communication

English literacy

Calm under pressure

Job description

IHOP 1939 Irving is seeking a full-time Restaurant Crew Leader to guide daily operations and deliver a friendly dining experience. You will supervise shifts, assign duties, train new teammates, and ensure quality service and safety standards are met.

You’ll monitor guest satisfaction, manage cash receipts, deposits, and store paperwork, and reinforce company policies on portion control and conduct. Strong English, teamwork, and calm under pressure are essential for success.