Full-Time Patient-Focused TMS & Esketamine Technician

Neuronetics; Greensboro (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision coverage

Specialized training and certification

Job summary

Greenbrook Mental Wellness Centers in Greensboro, NC seeks a Patient-Centered Technician to support TMS and esketamine therapy in our outpatient center. The role offers full-time hours, Monday–Friday, with shifts between 7am–7pm, competitive pay and a comprehensive benefits package.

You will train in TMS/esketamine delivery, maintain patient records in EHR, and collaborate with a compassionate care team to improve patient outcomes.

Qualifications

• Bachelor's degree and at least one year of experience in patient care or mental health setting preferred.
• High School Diploma or equivalent; additional years of applicable work experience may be considered.
• Proficiency in Microsoft Office applications and EHR systems, preferably AdvancedMD and Salesforce.

Responsibilities

• Administers TMS or esketamine therapy in accordance with clinical guidelines and protocols.
• Prepares TMS device, monitors treatment, and records vitals before/after esketamine per protocol.
• Obtains informed consent forms for esketamine treatments.
• Reviews psychiatric rating scales (PHQ-9, QIDS-SR16) to track progress.
• Records treatment notes in EHR and coordinates with team.
• Schedules patient consultations and checkout procedures, including co-pay collection.
• Assists with insurance/billing workflows and monitoring device usage.
• Maintains compliance with HIPAA, OSHA, and internal policies.

Skills

Empathy and compassionate patient care

Excellent organizational skills

Multitasking and time management

Flexible, adaptable, self-starter

Teamwork and collaboration

Willingness to learn and certify in T3

Education

Bachelor's degree

High School Diploma or equivalent

Associate Degree

Medical Assistant certification

Tools

AdvancedMD

Salesforce

Microsoft Office

Job description

Greenbrook Mental Wellness Centers in Greensboro, NC seeks a Patient-Centered Technician to support TMS and esketamine therapy in our outpatient center. The role offers full-time hours, Monday–Friday, with shifts between 7am–7pm, competitive pay and a comprehensive benefits package.

You will train in TMS/esketamine delivery, maintain patient records in EHR, and collaborate with a compassionate care team to improve patient outcomes.