Full-Time Omnichannel Support Specialist

Bob's Discount Furniture; Monroeville (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

National Medical, Dental, and Vision Insurance

Paid Vacation, Sick Days, and Holidays

401(k) Profit Sharing Plan

Pet Insurance

Tuition Reimbursement

Employee Discount

Wellness resources

Job summary

Bob's Discount Furniture is looking for a Customer Service Support Associate in Monroeville, PA. This role involves delivering exceptional customer support in-store, over the phone, and across digital platforms. The ideal candidate will have strong communication skills, tech-savviness, and problem-solving abilities.

The position requires flexibility for retail hours, including nights and weekends. Benefits include medical insurance, paid time off, and a 401(k) plan with company match.

Qualifications

• Must be at least 18 years old to be considered for employment.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Use technology and service skills to represent Bob’s with integrity.
• Support store teams and manage calls effectively.

Skills

Guest communication and empathy

Omnichannel customer support

Order entry and accuracy

Cash handling and payment processing

Multitasking and follow-through

Problem-solving and root cause analysis

Positive mindset and professionalism

Technology adaptability and system usage

Tools

Sales or CRM systems

Job description

Bob's Discount Furniture is looking for a Customer Service Support Associate in Monroeville, PA. This role involves delivering exceptional customer support in-store, over the phone, and across digital platforms. The ideal candidate will have strong communication skills, tech-savviness, and problem-solving abilities.

The position requires flexibility for retail hours, including nights and weekends. Benefits include medical insurance, paid time off, and a 401(k) plan with company match.