Full-Time Front End Supervisor — Lead & Develop Team

Burlington; Pittsfield (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount

Health coverage

401(k) plan

Paid time off

Holidays

Life and disability insurance

Job summary

Burlington Stores in Pittsfield, MA is seeking a Full-Time Customer Service Supervisor to lead front-end operations, training and coaching staff, and drive store performance. This role partners with management on merchandising, operations and HR to build strong teams.

The ideal candidate will have supervisory experience, excel in customer service and be available for full-time hours, including nights and weekends. Competitive pay and comprehensive benefits are provided.

Qualifications

• At least 1 year of supervisory experience in off-price/big box or specialty retail.
• Strong interpersonal and engaging attitude.
• Ability to work full-time including nights, weekends and holidays.
• Ability to lift 40 lbs. and stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, development and coaching of direct reports.
• Promote safety by following company guidelines for customers and associates.
• Foster a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure excellent service.
• Support Asset Protection strategies to reduce shortages.
• Assist in recruiting, interviewing, and onboarding new staff.
• Participate in weekly workload planning meetings.
• Support community relations through company programs and partnerships.
• Coordinate meal/break schedules and monitor adherence.

Skills

Supervisory experience

Leadership

Customer service

Interpersonal skills

Communication

Job description

Burlington Stores in Pittsfield, MA is seeking a Full-Time Customer Service Supervisor to lead front-end operations, training and coaching staff, and drive store performance. This role partners with management on merchandising, operations and HR to build strong teams.

The ideal candidate will have supervisory experience, excel in customer service and be available for full-time hours, including nights and weekends. Competitive pay and comprehensive benefits are provided.