Front End Supervisor: Lead Retail Ops & Service

Burlington; Millbury (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount

Medical coverage

Dental coverage

Vision coverage

Employee assistance

Life and disability

Paid time off

Paid holidays

401k plan

Job summary

Burlington Stores in Millbury, MA is looking for a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team. You will supervise front-end operations, coach associates, and partner with Store Management to drive sales and service.

This role delivers growth opportunities, flexible hours, and a comprehensive benefits package. Ideal candidates have supervisory experience and strong interpersonal skills, with availability for nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience in a retail setting.
• Strong interpersonal skills with a positive, engaging attitude.
• Ability to work a full-time schedule including nights, weekends, and holidays.

Responsibilities

• Supervise store functions as Manager on Duty and lead front-end operations.
• Train, develop, and coach associates to maximize sales results.
• Promote safety and adhere to company guidelines for customers and staff.
• Recruit, interview, and onboard new associates to build effective teams.
• Coordinate workload planning and support community relations programs.

Skills

Supervisory experience

Interpersonal skills

Customer service

Job description

Burlington Stores in Millbury, MA is looking for a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team. You will supervise front-end operations, coach associates, and partner with Store Management to drive sales and service.

This role delivers growth opportunities, flexible hours, and a comprehensive benefits package. Ideal candidates have supervisory experience and strong interpersonal skills, with availability for nights, weekends, and holidays.