Patient Service Representative (Full Time)

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition assistance

Retirement plans (32+ hrs)

Job summary

Mercy Clinic Fremont in Springfield, MO seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors. You will manage the front desk, scheduling, and patient flow to ensure a positive experience.

The role emphasizes strong communication, confidentiality, and teamwork, with training provided after hire. This is a full-time, on-site position at Mercy Clinic Fremont and supports Mercy’s mission in healthcare delivery.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills are essential.
• Proficiency with basic computer tasks and data entry.
• Ability to maintain confidentiality and professionalism.
• Experience in medical front desk is a plus.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient scheduling.
• Support patient experience by ensuring a positive, seamless workflow.
• Collaborate with Mercy Clinic Fremont team.

Skills

Verbal & written communication

Data entry

Customer service

Attention to detail

Privacy & confidentiality

Work under pressure

Front Desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Located at Mercy Clinic Fremont

SPRINGFIELD, MISSOURI

FULL TIME

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.