Patient Service Representative - FULL TIME

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy Clinic Springfield seeks an Advanced Patient Services Representative to support patient interactions, scheduling, and front desk operations. The role emphasizes professional communication, confidentiality, and efficient handling of administrative tasks in a clinic setting.

Candidates should be prepared to work collaboratively with healthcare staff and patients. The position is full-time at Mercy Clinic Fremont in Springfield, MO, offering comprehensive benefits and a supportive team

Qualifications

• Education: High school diploma or equivalent.
• Excellent verbal and written communication skills are essential.
• Proficiency with basic computer skills including data entry and word processing.
• Strong customer service skills for interactions with patients and visitors.
• Attention to detail and accuracy in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Manage patient interactions and provide courteous front desk service.
• Perform administrative tasks and scheduling via office software.
• Maintain patient privacy and security of information.
• Handle inquiries and concerns with tact and diplomacy.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Privacy/confidentiality

Adaptability

Front Desk Training

Education

High school diploma

Tools

MS Office

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Located at Mercy Clinic Fremont

SPRINGFIELD, MISSOURI

FULL TIME

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.