Full-Time Front Desk Host — Dynamic Barbershop Vibe

Floyd's 99 Barbershop; Woburn (MA); On-site; USD 45,847,000 - 52,349,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Fun environment

National locations

Job summary

Floyd's 99 Barbershop in Woburn, MA is hiring a full-time Front Desk Host to ensure smooth retail operations and exceptional customer service. You will greet clients, schedule appointments, quote services, and upsell where appropriate, while maintaining a clean, welcoming shop atmosphere.

The role emphasizes phone and in-person communication, confidentiality, and a team-oriented mindset in a fast-paced retail setting.

Qualifications

• 2+ years of customer service in retail, hospitality, or beauty industries.
• Experience in a fast-paced environment.
• Ability to communicate over the phone and in person; strong collaboration skills.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management.
• Ability to maintain confidentiality.
• Flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls, schedule appointments, respond to questions, and take messages for staff.
• Discuss services with customers and provide pricing information; upsell treatments or products when possible.
• Generate quotes and estimate wait times; assist with general cleaning duties.
• Maintain a positive, seamless retail environment and strong customer experience.

Skills

Customer service

Communication

Teamwork

Organizational skills

Confidentiality

Flexibility

Job description

Floyd's 99 Barbershop in Woburn, MA is hiring a full-time Front Desk Host to ensure smooth retail operations and exceptional customer service. You will greet clients, schedule appointments, quote services, and upsell where appropriate, while maintaining a clean, welcoming shop atmosphere.

The role emphasizes phone and in-person communication, confidentiality, and a team-oriented mindset in a fast-paced retail setting.