Front Desk Host

Floyd's 99 Barbershop; Merrifield (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Health benefits for full-time

Growth opportunities

Fun, relaxed environment

Job summary

Floyd's 99 Barbershop in Fairfax, VA is seeking a full-time Front Desk Host who can interact with a diverse clientele and support smooth retail operations.

The role includes answering calls, scheduling appointments, quoting prices, and contributing to a fast-paced, friendly shop environment. Candidates should have 2+ years of customer service and be willing to work nights and weekends.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience working in a fast-paced environment.
• Strong collaboration and communication skills, both over the phone and in person.
• Ability to work a flexible schedule, including nights and weekends.
• Commitment to helping others and working with a team.

Responsibilities

• Answer phone calls and schedule appointments for clients.
• Provide pricing information and upsell treatments or products when appropriate.
• Maintain a clean, welcoming front desk and retail area.

Skills

Customer service

Phone & in-person communication

Time management

Team collaboration

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Fairfax, VA barbershop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $16.00/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

Welcome to Floyd's 99 Barbershop – Fairfax, where fresh fades, killer cuts, and good vibes come standard! Our shop sits in the heart of Mosaic District, a buzzing hub packed with top-notch restaurants, trendy shops, and the kind of energy that makes every shift feel exciting. Grab a coffee at Mom & Pop, lunch at Ted's Bulletin, or unwind at Paragon Theaters after a day of making clients look their best.

At Floyd's, we keep it fun, fast-paced, and all about creativity-no cookie-cutter cuts here! We give our barbers and stylists the freedom to own their craft, build a loyal clientele, and rock out to some solid tunes while doing what they love. If you're looking for a high-energy, high-tipping shop with a built-in client base and a team that feels like family, this is the spot for you!

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.