Front Desk Host

Floyd's 99 Barbershop; Woburn (MA); On-site; USD 45,847,000 - 52,349,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Fun environment

National locations

Job summary

Floyd's 99 Barbershop in Woburn, MA is hiring a full-time Front Desk Host to ensure smooth retail operations and exceptional customer service. You will greet clients, schedule appointments, quote services, and upsell where appropriate, while maintaining a clean, welcoming shop atmosphere.

The role emphasizes phone and in-person communication, confidentiality, and a team-oriented mindset in a fast-paced retail setting.

Qualifications

• 2+ years of customer service in retail, hospitality, or beauty industries.
• Experience in a fast-paced environment.
• Ability to communicate over the phone and in person; strong collaboration skills.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management.
• Ability to maintain confidentiality.
• Flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls, schedule appointments, respond to questions, and take messages for staff.
• Discuss services with customers and provide pricing information; upsell treatments or products when possible.
• Generate quotes and estimate wait times; assist with general cleaning duties.
• Maintain a positive, seamless retail environment and strong customer experience.

Skills

Customer service

Communication

Teamwork

Organizational skills

Confidentiality

Flexibility

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Woburn, MA barbershop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $16.00/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

Looking for a killer spot to bring your talent to life? Welcome to Floyd's 99 Barbershop in Woburn, where great hair meets great vibes! Located at 300 Mishawum Rd., we’re right in the mix of everything-steps from delicious eats, prime shopping at Woburn Village, and easy access to I-95 for a seamless commute. Whether you’re grabbing a post-shift bite at Shake Shack or unwinding with some retail therapy at TJ Maxx, this location has everything you need to keep your work-life balance on point. At Floyd's, we’re all about expert cuts, bold style, and a fun, energetic atmosphere where your skills can shine. Join us, and let’s make Woburn the freshest spot in town-one cut at a time!