Full-Time Front Desk Guest Services Agent

Guest Services, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent in Bonita Springs, FL to handle guest check-in/check-out, reservations, and switchboard operations. You will greet guests, provide room rate quotes, and assist with timely room assignments, ensuring smooth front-desk workflows.

The role requires strong customer service, computer proficiency, and the ability to manage multiple tasks while delivering a welcoming experience to guests and vendors.

Qualifications

• High school diploma preferred with ability to perform clerical tasks.
• Experience in front desk or hospitality is a plus.
• Strong customer service and communication skills.

Responsibilities

• Check guests and vendors in and out and manage reservations.
• Register and assign rooms and provide quotes for room rates.
• Balance cash and process payments; ensure accurate charges to guest folios.
• Answer phones, greet guests, and manage walk-in traffic.
• Coordinate with housekeeping and respond to guest inquiries.
• Resolve guest complaints within authority or escalate as needed.

Skills

Customer service

Typing

Clerical skills

Cash handling

Computer proficiency

Multitasking

Interpersonal skills

Phone etiquette

Reservations scheduling

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent in Bonita Springs, FL to handle guest check-in/check-out, reservations, and switchboard operations. You will greet guests, provide room rate quotes, and assist with timely room assignments, ensuring smooth front-desk workflows.

The role requires strong customer service, computer proficiency, and the ability to manage multiple tasks while delivering a welcoming experience to guests and vendors.