Holiday Inn Express & Suites Naples North - Front Desk Agent

Aimbridge Hospitality, LLC; Palmesta (FL); On-site; USD 16,531,000 - 30,307,000; Part time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Term Life Insurance

PTO

401k

Job summary

Holiday Inn Express & Suites Naples North is looking for a Front Desk Agent to warmly welcome guests, manage check-ins/check-outs, and respond to inquiries with a professional demeanor. The role emphasizes accuracy and guest satisfaction in a fast-paced setting, with daily responsibilities at the front desk.

The position is part-time (2 days per week, Saturdays and Sundays, 7a–3p) and includes benefits after an initial waiting period; familiarity with hotel software and MS Office is preferred,

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.
• Previous guest service experience is a plus.

Responsibilities

• Deliver warm, professional guest service at check-in/check-out.
• Communicate clearly with guests and team members to coordinate requests.
• Manage reservations, payments, and room assignments with accuracy.
• Handle issues promptly to maintain guest satisfaction.

Skills

Guest Service

Communication

Multitasking

Problem Solving

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Holiday Inn Express & Suites Naples North - Front Desk Agent Aimbridge Hospitality

Address 27891 Crown Lake Boulevard, Bonita Springs, FL, 34135, US

Schedule Full time

Job Type Regular

Description

This position is part-time, 2 days a week. It is from 7a to 3p on Saturdays and Sundays.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Our hotel is conveniently located on the corner of Bonita Beach Rd and US-41, offering easy access to the Beach, Coconut Point, and Naples. Whether you're visiting for a short stay or an extended trip, the area boasts a range of dining options, entertainment, and relaxation spots just a short walk or drive away. Parking is available for all employees at no-cost. We place a huge importance on celebrating our team's milestones. Our team tries to celebrate each person's birthday and make them feel special. Our culture fosters a positive and welcome environment where you will feel valued and appreciated.