Full-Time Front Desk & Guest Service Specialist

Reneson-Hotel-Group; Paso Robles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

Life insurance

Paid vacation

Sick leave

401(k) matching

Employee discounts

Job summary

The Holiday Inn Express Paso Robles is seeking a full-time Front Desk Agent/Guest Service Agent to greet guests, handle phone inquiries, check guests in and out, and coordinate requests with team members. The role emphasizes exceptional customer service and effective communication at all touchpoints during a guest's stay.

Candidates must be able to multitask, stand for extended periods, and work weekends or holidays as needed.

Responsibilities

• Provide exceptional customer service from initial phone call to check-in and check-out, and assist guests during their stay.
• Ability to multitask and communicate clearly with guests and coworkers.
• Must be able to work weekends and holidays as scheduled.
• Must be able to stand for long periods and read a computer screen.

Job description

The Holiday Inn Express Paso Robles is seeking a full-time Front Desk Agent/Guest Service Agent to greet guests, handle phone inquiries, check guests in and out, and coordinate requests with team members. The role emphasizes exceptional customer service and effective communication at all touchpoints during a guest's stay.

Candidates must be able to multitask, stand for extended periods, and work weekends or holidays as needed.