Guest Service Agent - Hotel Front Desk (Full-Time)

Holiday Inn Express East Peoria, Riverfront; East Peoria (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Holiday Inn Express East Peoria, Riverfront is hiring a Full-Time Guest Service Agent. The ideal candidate should be dependable, friendly, and possess strong customer service skills.

This role involves providing high-quality service, handling guest reservations, and managing check-ins and check-outs. Applicants should have previous hotel or customer service experience and be proficient in Microsoft Office tools. Weekend availability is required.

Qualifications

• Previous hotel or relevant customer service experience.
• Ability to work weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Skills

Customer service skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Holiday Inn Express East Peoria, Riverfront is hiring a Full-Time Guest Service Agent. The ideal candidate should be dependable, friendly, and possess strong customer service skills.

This role involves providing high-quality service, handling guest reservations, and managing check-ins and check-outs. Applicants should have previous hotel or customer service experience and be proficient in Microsoft Office tools. Weekend availability is required.