Full-Time Front Desk Agent

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Crescent Hotels & Resorts invites a Guest Services Agent to join our front desk team in Fairfax, VA. You will greet guests, complete registrations, process checkouts, and manage guest accounts with a focus on service excellence and profitability.

You will also be responsible for answering questions, offering local information, upselling hotel services, and resolving issues with professionalism. A positive, guest-focused attitude is essential to success in this role.

Qualifications

• Experience in hotel front desk or guest services is preferred.
• Strong communication and problem-solving skills are required.
• Ability to upsell hotel services and facilities when appropriate.

Responsibilities

• Greet and register guests, confirm information, and assign rooms.
• Process check-outs, handle payments, and manage guest accounts.
• Answer questions, provide local information, and resolve issues promptly.
• Promote hotel services and packages to maximize occupancy.
• Field guest inquiries and resolve complaints to ensure satisfaction.
• Relay messages and maintain accurate guest records.

Skills

Guest services

Customer service

Communication

Upselling

Education

Hospitality experience

Tools

POS system

Job description

• A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, You Would Be Responsible For Greeting And Registering Guests And Checking Guests Out Of The Hotel In The Hotel's Continuing Effort To Deliver Outstanding Guest Service And Financial Profitability. Specifically, You Would Be Responsible For Performing The Following Tasks To The Highest Standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self‑Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.