Front Desk Agent

Crescent Hotels & Resorts; Huntsville (AL); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Crescent Hotels & Resorts in Huntsville, AL is seeking a Guest Services Agent to deliver outstanding guest service at the front desk. You will greet guests, complete registration, and ensure accurate room rates and information are conveyed to guests.

You will assist with check-outs, handle payments and currency exchanges, and use up-selling techniques to promote hotel services. The role requires strong local knowledge and a commitment to guest satisfaction.

Responsibilities

• Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest details and room rate.
• Assist guests with check-out, handling payments and processing various forms of payment including foreign currency.
• Demonstrate knowledge of hotel information (room categories, rates, packages, local area) and answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests in a timely, friendly, efficient manner and resolve issues.
• Field guest complaints, research, resolve and negotiate solutions for guest satisfaction.

Job description

Responsibilities

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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