FRONT DESK AGENT

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet and register guests, assist during check-out, and ensure a smooth experience aligned with the hotel's standards. You will upsell services, share local knowledge, and resolve guest inquiries with professionalism.

The role emphasizes teamwork, attention to detail, and a proactive attitude to contribute to guest satisfaction and hotel profitability.

Qualifications

• In today’s hospitality role, being a team player helps deliver seamless guest service.
• Attention to detail ensures accurate guest registration and billing.
• Dedicated staff provide consistent, reliable guest experiences.

Responsibilities

• Greet guests and register them for their stay with accurate details.
• Assist guests at checkout, handling payments and PO/Sales systems as needed.
• Provide knowledge about room types, rates, packages and local attractions.
• Promote hotel services and upsell to maximize occupancy.
• Respond promptly to inquiries and resolve guest concerns.
• Field complaints and negotiate solutions for guest satisfaction.

Skills

Team Player

Detail Oriented

Dedicated

Self-Starter

Impactful Contributor

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred Self-Starter: Inspired to perform without outside help
• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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