Full-Time Evening Retail Lead — Customer Experience

Amazon; Nashville (TN); On-site; USD 25,000 - 26,000; Full time

Job summary

Amazon is hiring a Retail Lead Associate (Full-Time) for Customer Experience Operations in Nashville. The role offers hourly pay and benefits, with an average 40-hour work week and open availability for afternoons/evenings.

You will lead customer interactions and support floor operations, ensuring safety and high-quality service. As a member of CXO, you’ll help maintain a vibrant culture focused on customer obsession, trust, and continuous learning.

Qualifications

• Experience in a retail or customer-facing role.
• Proven ability to lead peers and contribute to team performance.
• Comfort with fast-paced, variable shifts and shift work.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Use inventory systems to scan, process, and count products.
• Provide peer-to-peer feedback and escalation support for customer issues.

Skills

Retail experience

Customer-facing

Leadership

Education

High school diploma

Job description

Amazon is hiring a Retail Lead Associate (Full-Time) for Customer Experience Operations in Nashville. The role offers hourly pay and benefits, with an average 40-hour work week and open availability for afternoons/evenings.

You will lead customer interactions and support floor operations, ensuring safety and high-quality service. As a member of CXO, you’ll help maintain a vibrant culture focused on customer obsession, trust, and continuous learning.