Retail Lead: Customer Experience & Ops (Evenings/Weekends)

Amazon

Houston (TX)

On-site

USD 25,000 - 29,000

Part time

4 days ago

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Job summary

Amazon is hiring a Retail Lead Associate in Houston, TX, with pay starting at $18.05 per hour and benefits. The role supports customer service operations and floor leadership, with an average 30-39 hour work week and open availability Tuesday through Saturday 2:45pm to 9:15pm.

You will engage customers, use inventory systems, mentor peers, contribute to best practices, and help maintain safety and quality on site.

Qualifications

Customer-focused role requiring strong attention to detail.
Open availability Tuesday-Saturday 2:45pm–9:15pm.
Ability to lift up to 49 pounds and stand for long shifts.

Responsibilities

Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Utilize inventory management systems to scan, process, and count product.
Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site.
Work in a fast changing and ambiguous environment.
Perform additional duties, as assigned.
Work flexible hours including nights, weekends, and holidays.
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.