Customer Experience Lead — Part-Time, Evening Shifts

Amazon; City of Yonkers (NY); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Benefits

Job summary

Amazon in Yonkers, NY, is seeking a Retail Lead Associate (Reduced-Time) to be the face of our customer experience. The role handles customer service operations and floor leadership, with open Sunday-Thursday availability from 2:45pm to 9:15pm.

Pay starts at $20.25 per hour and benefits are available. The position requires strong attention to detail, the ability to prioritize tasks quickly, and a commitment to delighting customers in a fast-changing environment.

Qualifications

• High school diploma or equivalent.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer engagement

Leadership

Attention to detail

Prioritization

Adaptability

Education

High school diploma

Tools

Inventory management systems

Job description

Amazon in Yonkers, NY, is seeking a Retail Lead Associate (Reduced-Time) to be the face of our customer experience. The role handles customer service operations and floor leadership, with open Sunday-Thursday availability from 2:45pm to 9:15pm.

Pay starts at $20.25 per hour and benefits are available. The position requires strong attention to detail, the ability to prioritize tasks quickly, and a commitment to delighting customers in a fast-changing environment.