Customer Experience Lead - Retail Operations

Amazon; Huntersville (NC); On-site; USD 22,000 - 29,000; Full time

Job summary

Amazon is seeking a Retail Lead Associate at our Huntersville, NC location. The role supports customer service operations and floor leadership, opening hours Sunday through Thursday from 7:45am to 2:15pm, with a starting pay of 18.35 USD per hour plus benefits.

You will help maintain safety, quality, and a positive team culture while working in a fast-changing environment. Candidates should have a high school diploma and 1+ years in retail or leadership.

Qualifications

• High school or equivalent diploma.
• Must be 18 years or older.
• 1+ years retail or customer-facing experience or 1+ years leadership experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for the team.
• Utilize inventory systems to scan, process, and count product.
• Provide peer-to-peer feedback and assist associates with customer issues as needed.
• Contribute to improving customer experience by helping develop best practices.
• Identify barriers and trends affecting customers and associates; support site culture.

Education

High school diploma or equivalent

Job description

Amazon is seeking a Retail Lead Associate at our Huntersville, NC location. The role supports customer service operations and floor leadership, opening hours Sunday through Thursday from 7:45am to 2:15pm, with a starting pay of 18.35 USD per hour plus benefits.

You will help maintain safety, quality, and a positive team culture while working in a fast-changing environment. Candidates should have a high school diploma and 1+ years in retail or leadership.