Retail Lead & Customer Experience Pro (Evenings)

Amazon Inc.; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Amazon in New York, NY is hiring a Retail Lead Associate (Reduced-Time) to be the face of Amazon and lead floor operations. You will support customer service, safety, and culture, working alongside a manager to uphold standards.

The role requires open availability 3:30pm–10:15pm, 30–39 hours per week, and a high school diploma with 1+ years in retail or leadership. Benefits are available.

Qualifications

• High school diploma or equivalent.
• Must be 18 years or older.
• 1+ years retail or customer-facing experience or 1+ years leadership or 1+ years Amazon (Blue Badge/FTE) experience.
• Preferred: experience in training others.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Use inventory systems to scan, process, and count product.
• Provide peer-to-peer feedback and assist peers in solving issues.
• Contribute to continuous improvement of customer experience and operations.

Skills

Customer service

Leadership

Retail experience

Adaptability

Team collaboration

Education

High school diploma

18+ years old

Job description

Amazon in New York, NY is hiring a Retail Lead Associate (Reduced-Time) to be the face of Amazon and lead floor operations. You will support customer service, safety, and culture, working alongside a manager to uphold standards.

The role requires open availability 3:30pm–10:15pm, 30–39 hours per week, and a high school diploma with 1+ years in retail or leadership. Benefits are available.