Evening Retail Lead — Customer Experience Ops

Amazon Inc.; Jackson (WY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Benefits

Job summary

Amazon Inc. is seeking a Retail Lead Associate (Reduced-Time) in Customer Experience Operations in Wyoming, Jackson. Pay starts at $23.50/hour with benefits. Average weekly hours are 30–39, with open availability Tue-Sat 2:45pm–9:15pm.

The role emphasizes customer obsession, trust, respect, integrity, continuous learning, and fun. You will support customer service operations and floor leadership, contributing to a strong site culture.

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.
• Experience in training others.

Responsibilities

• Interact with customers by using engagement strategies and model desired behavior.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and assist peers in solving customer issues.
• Contribute to continuous improvement of the customer experience and operations.
• Help identify barriers and trends that affect customer and associate experience and support the manager.
• Maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand/walk during shifts up to 12 hours.

Skills

Customer service

Inventory management

Team leadership

Communication

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Amazon Inc. is seeking a Retail Lead Associate (Reduced-Time) in Customer Experience Operations in Wyoming, Jackson. Pay starts at $23.50/hour with benefits. Average weekly hours are 30–39, with open availability Tue-Sat 2:45pm–9:15pm.

The role emphasizes customer obsession, trust, respect, integrity, continuous learning, and fun. You will support customer service operations and floor leadership, contributing to a strong site culture.