Full-Time Customer Service Specialist — Growth & Training

AlphaGraphics US 219; Las Vegas (NV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Job summary

AlphaGraphics Las Vegas is seeking a full-time Customer Service Representative to manage a high-volume flow of calls and in-person visits, serving as the primary contact for customers and ensuring their requirements are met. You will communicate our product and service expertise, coordinate with the support team to enter orders, and maintain positive customer relationships.

The role emphasizes reliability, collaboration, and strong communication, with training in Printsmith and Printspeak and a

Qualifications

• Experience in customer service and high-volume calls.
• Professional, courteous communication on calls and in person.
• Ability to enter orders accurately and follow procedures (training provided).

Responsibilities

• Serve as the main point of contact for customers, handling a high volume of calls and in-person visits.
• Convey our product, service, and capability expertise to customers.
• Educate customers about products and services in the community.
• Communicate customer requirements to the support team per policy.
• Coordinate information via telephone or in person to take orders, handle complaints.
• Enter orders accurately in Printsmith and Printspeak and track open jobs.
• Determine charges, collect deposits or arrange billing.
• Attract potential customers by answering questions and suggesting products and services.

Skills

Customer service experience

Communication skills

Relationship building

Problem solving

Punctuality

Team collaboration

Call handling

Tools

Printsmith

Printspeak

Job description

AlphaGraphics Las Vegas is seeking a full-time Customer Service Representative to manage a high-volume flow of calls and in-person visits, serving as the primary contact for customers and ensuring their requirements are met. You will communicate our product and service expertise, coordinate with the support team to enter orders, and maintain positive customer relationships.

The role emphasizes reliability, collaboration, and strong communication, with training in Printsmith and Printspeak and a