Customer Service Pro — Growth & Benefits

AlphaGraphics of Greenway Plaza; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Competitive compensation

Career path development

Job summary

AlphaGraphics of Greenway Plaza in Utah is seeking a full-time Customer Service Representative (CSR) to warmly serve customers, process orders, and convey our printing, design, and shipping capabilities. You’ll be the internal face of the shop, helping clients find the right solutions and ensuring orders are accurate and timely.

We value collaboration, reliability, and a friendly, service-oriented attitude.

Qualifications

• Experience assessing customer needs and ensuring service quality.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and provide excellent service.
• Critical thinking to evaluate solutions and approaches.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our expertise in products, services, and capabilities.
• Educate our community and customers about offerings.
• Communicate customer requirements to the support team per policies.
• Take orders or obtain details of complaints via phone or in person.
• Determine charges, collect deposits or payments, and arrange billing.
• Attract potential customers by answering questions and suggesting information.

Skills

Customer needs assessments

Relationship building

Written and verbal communication

Customer service mindset

Critical thinking

Job description

AlphaGraphics of Greenway Plaza in Utah is seeking a full-time Customer Service Representative (CSR) to warmly serve customers, process orders, and convey our printing, design, and shipping capabilities. You’ll be the internal face of the shop, helping clients find the right solutions and ensuring orders are accurate and timely.

We value collaboration, reliability, and a friendly, service-oriented attitude.