Customer Service Specialist — Growth & Impact

AlphaGraphics; West Jordan (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Competitive compensation

Career path development

Job summary

AlphaGraphics in Utah (West Jordan) seeks a full-time Customer Service Representative to build lasting relationships with customers and colleagues. You will educate clients on products and capabilities, take orders, process billing, and resolve questions with a customer-first mindset.

The role emphasizes collaboration in a small, fast-paced team and offers opportunities for advancement as the business serves local clients with high-quality printing, design, and shipping solutions.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in person to provide information about products or services, take and enter orders, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer service

Communication skills

Relationship building

Problem solving

Job description

AlphaGraphics in Utah (West Jordan) seeks a full-time Customer Service Representative to build lasting relationships with customers and colleagues. You will educate clients on products and capabilities, take orders, process billing, and resolve questions with a customer-first mindset.

The role emphasizes collaboration in a small, fast-paced team and offers opportunities for advancement as the business serves local clients with high-quality printing, design, and shipping solutions.