Customer Experience Specialist | Flexible Schedule & Growth

AlphaGraphics - US763; Santa Monica (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Hard work, collaboration, humanity,fun

Career path development

Job summary

AlphaGraphics - US763 is seeking a Customer Service Representative (CSR) to join our small, fast-paced team as a full-time internal representative. You will articulate our expertise in products and services, educate customers about capabilities, and relay requirements to the support team in line with policies.

You’ll engage with customers by phone or in person to handle orders, billing, and inquiries while fostering positive relationships and contributing to a collaborative, growth-focused

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking to identify strengths and weaknesses of solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Job description

AlphaGraphics - US763 is seeking a Customer Service Representative (CSR) to join our small, fast-paced team as a full-time internal representative. You will articulate our expertise in products and services, educate customers about capabilities, and relay requirements to the support team in line with policies.

You’ll engage with customers by phone or in person to handle orders, billing, and inquiries while fostering positive relationships and contributing to a collaborative, growth-focused