Representante de Atención al Cliente

AlphaGraphics - US361; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Free uniforms

Paid time off

Training & development

Vision insurance

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Company parties

Career path development

Job summary

AlphaGraphics Las Vegas is hiring a full-time Customer Service Representative to be the main contact for customers by phone and in person. This high-volume role emphasizes professional communication and a proactive approach to meeting customer needs.

The position runs 8:00 AM–5:00 PM, Monday through Friday, with a focus on accurate order entry in Printsmith and Printspeak and delivering product knowledge to customers. We value reliability, collaboration, and ongoing learning.

Qualifications

• Reliable attendance and punctuality are essential for a high-volume CSR role.
• Professional, courteous communication on every call and interaction.
• Ability to assess customer needs and meet service quality standards.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Ability to accurately enter orders and follow procedures; training provided on our software.
• Desire to help people and find optimal solutions.
• Problem-solving skills and weighing alternatives to find the best solution.

Responsibilities

• Serve as the main point of contact for customers, handling a high volume of calls and in-person visits.
• Convey our expertise in products, services, and capabilities to customers.
• Act as an external educator to our community and customers.
• Communicate customer requirements to the support team per company policies.
• Provide information, take orders, cancel accounts, or resolve complaints by phone or in person.
• Enter orders accurately in Printsmith and Printspeak and track open jobs.
• Determine charges for services and arrange billing as needed.
• Attract potential customers by answering product questions and suggesting other offerings.

Skills

Attendance & punctuality

Customer service

Communication

Relationship building

Written & verbal communication

Order entry accuracy

Problem solving

Help others

Tools

Printsmith

Printspeak

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks

Full-Time Customer Service Representative (CSR), AlphaGraphics Las Vegas

Our tight-knit team at AlphaGraphics Las Vegas is seeking a full-time Customer Service Representative. The CSR builds and maintains positive relationships with our customers by making sure their requirements and needs are met, and serves as the main point of contact for customers by phone and in person. This is a high-call-volume role.

Perks and Benefits

• Competitive compensation
• Lots of training, working alongside our lead CSR, who has been with the team for a while
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Schedule and Reliability

This is a full-time position on a set schedule of 8:00 AM to 5:00 PM, Monday through Friday. Reliable attendance and punctuality are required, and you'll be expected to arrive on time for every scheduled shift.

What We're Looking For

More than anything, we want a highly collaborative and dependable CSR who is driven by the chance to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from every team member. We expect professional, courteous communication on every call and every customer interaction.

Daily Tasks

• Serve as the main point of contact for our customers, handling a high volume of calls as well as in-person visits.
• Convey to customers our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Enter orders accurately in Printsmith and Printspeak, follow written procedures, and keep track of open jobs.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting other products and services.

Qualifications

• Reliable attendance and punctuality.
• Professional, courteous phone presence in a high-volume call environment.
• Customer service experience, including assessing customer needs and meeting service quality standards.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Ability to accurately enter orders and follow written procedures. We train you on our software, Printsmith and Printspeak.
• Desire to continuously look for ways to help people.
• Problem-solving skills, including weighing alternative approaches to find the best solution.

AlphaGraphics is an established leader in the printing, design, and shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.