Full-Time Customer Experience Advisor — Onsite Taylor, MI

Fox Chrysler Dodge Jeep Ram Taylor; Taylor (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Taylor CDJR in Taylor, MI is seeking a Full Time Customer Experience Advisor to join our onsite team. You will respond to internet inquiries and online chats, follow up with customers by phone and email through the buying cycle, and schedule sales appointments to keep the process moving smoothly.

You will use our dealership database to track interactions, convey current inventory and specials, and maintain a daily appointment log while delivering friendly, customer-centric service.

Qualifications

• Excellent communication skills for internet inquiries and chats.
• Ability to follow up with customers by phone and email throughout the buying cycle.
• Detail-oriented with ability to maintain a daily appointment log.
• Experience using a dealership database to track customer interactions.

Responsibilities

• Respond to incoming internet inquiries and online chats.
• Follow up with customers via phone and email throughout the buying cycle.
• Schedule sales appointments and coordinate with sales staff.
• Maintain a daily log of appointments and customer interactions in the dealership database.
• Convey current inventory and specials to customers.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Tools

CRM database

Job description

Fox Taylor CDJR in Taylor, MI is seeking a Full Time Customer Experience Advisor to join our onsite team. You will respond to internet inquiries and online chats, follow up with customers by phone and email through the buying cycle, and schedule sales appointments to keep the process moving smoothly.

You will use our dealership database to track interactions, convey current inventory and specials, and maintain a daily appointment log while delivering friendly, customer-centric service.