Onsite CX Advisor: Nurture Leads & Appointments

Fox Buick GMC!; Farmington Hills (MI); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Buick GMC! in Farmington Hills, MI is looking for a Full Time Customer Experience Advisor. This position emphasizes a proactive approach to customer care, requiring excellent communication and problem-solving skills. In this role, you will respond to internet inquiries, schedule sales appointments, and maintain customer interactions through the dealership database.

With a competitive pay range of $19.00 - $20.00 per hour plus bonus, you also benefit from Medical, Dental, Vision, and 401(k) plans among other perks. Join a vibrant team dedicated to exceptional customer service!

Qualifications

• Excellent communication skills to respond to customer inquiries.
• Strong problem-solving abilities to assist customers throughout their buying cycle.
• Detail-oriented to keep accurate logs and use the dealership database effectively.

Responsibilities

• Respond to incoming internet inquiries and online chats.
• Schedule sales appointments and keep a daily log.
• Leverage the dealership database for customer engagement.

Skills

Excellent communication skills

Problem-solving abilities

Detail-oriented

Interpersonal skills

Adaptability

Customer-centric attitude

Job description

Fox Buick GMC! in Farmington Hills, MI is looking for a Full Time Customer Experience Advisor. This position emphasizes a proactive approach to customer care, requiring excellent communication and problem-solving skills. In this role, you will respond to internet inquiries, schedule sales appointments, and maintain customer interactions through the dealership database.

With a competitive pay range of $19.00 - $20.00 per hour plus bonus, you also benefit from Medical, Dental, Vision, and 401(k) plans among other perks. Join a vibrant team dedicated to exceptional customer service!