Full-Time Customer Experience Advisor – Onsite Dealership

BMW of Farmington Hills; Farmington Hills (MI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Farmington Hills BMW in Farmington Hills, MI is seeking a Full Time Customer Experience Advisor to deliver an exceptional customer journey. This onsite role responds to internet inquiries and online chats and follows up with customers by phone and email throughout the buying cycle.

You will schedule sales appointments, maintain a daily log, and use our dealership database to share current inventory and specials with customers, while coordinating with the sales staff.

Qualifications

• Excellent communication skills to respond to internet inquiries and online chats.
• Strong problem-solving abilities and customer-centric mindset.
• Detail-oriented with ability to maintain daily appointment logs.

Responsibilities

• Respond promptly to all incoming internet inquiries and online chats via phone and email throughout the buying cycle.
• Schedule sales appointments and coordinate with sales staff to ensure smooth transitions in the buying process.
• Maintain a daily log of appointments and effectively use the dealership database to track customer interactions.
• Convey accurate information on current inventory and specials to customers.

Job description

Fox Farmington Hills BMW in Farmington Hills, MI is seeking a Full Time Customer Experience Advisor to deliver an exceptional customer journey. This onsite role responds to internet inquiries and online chats and follows up with customers by phone and email throughout the buying cycle.

You will schedule sales appointments, maintain a daily log, and use our dealership database to share current inventory and specials with customers, while coordinating with the sales staff.