Automotive Service Advisor: Customer Updates & Estimates

Fox Chrysler Dodge Jeep Ram Taylor; Taylor (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Employee Discounts

Job summary

Fox Chrysler Dodge Jeep Ram Taylor is seeking a full-time Service Advisor in Taylor, MI to act as the main liaison between customers and the service department. The role focuses on accurately documenting concerns, securing approvals for repairs, and managing customer expectations regarding timing and cost.

Daily duties include tracking repairs, generating clear estimates, updating customers on status, reviewing history, and ensuring final work and charges are clearly explained at pickup.

Qualifications

• Experience preferred.
• Comfort using technology to support an exceptional customer experience.
• Strong communication, organization, follow-up, and time-management skills.
• Valid driver's license.

Responsibilities

• Check on the progress of repairs throughout the day and provide customers with frequent updates on the status of their vehicles.
• Open and manage repair orders, capturing customer concerns clearly.
• Provide written estimates for parts and labor; obtain approvals for changes.
• Review service history, perform walkarounds, and recommend additional services as appropriate.
• Monitor repair progress and communicate updates through completion.
• Close repair orders and explain completed work and charges.

Skills

Strong communication skills

Organization

Follow-up

Time-management

Customer service

Tech-savvy

Job description

Fox Chrysler Dodge Jeep Ram Taylor is seeking a full-time Service Advisor in Taylor, MI to act as the main liaison between customers and the service department. The role focuses on accurately documenting concerns, securing approvals for repairs, and managing customer expectations regarding timing and cost.

Daily duties include tracking repairs, generating clear estimates, updating customers on status, reviewing history, and ensuring final work and charges are clearly explained at pickup.