Automotive Service Advisor

Fox Chrysler Dodge Jeep Ram Taylor; Taylor (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Medical coverage

Dental coverage

Vision coverage

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee discounts

Job summary

Fox CDJR Taylor is hiring a full-time Service Advisor in Taylor, MI to serve as the primary point of contact between customers and the service department. This role ensures concerns are documented precisely and repairs are authorized with accuracy.

You will provide written estimates, review service history, monitor progress, and communicate updates to customers throughout the day, ending with a clear walk-through of charges at pickup.

Qualifications

• Experience preferred.
• Comfort using technology to support an exceptional customer experience.
• Strong communication, organization, follow-up, and time-management skills.
• Valid driver's license.

Responsibilities

• Check on the progress of repairs throughout the day and provide customers with frequent updates on the status of their vehicles.
• Open and manage repair orders, capturing customer concerns clearly.
• Provide written estimates for parts and labor, and obtain approvals for changes.
• Review service history, perform walkarounds, and recommend additional services as appropriate.
• Monitor repair progress and communicate updates throughout completion.
• Close repair orders and explain completed work and charges.

Skills

Experience

Tech-savvy

Communication

Time management

Valid driver's license

Job description

Position Summary

Fox CDJR Taylor is hiring a full-time Service Advisor in Taylor, MI to serve as the primary point of contact between customers and the service department. This role exists to ensure customer concerns are documented precisely, repairs are authorized appropriately, and expectations around timing and cost are managed with accuracy.

Key Responsibilities

• Check on the progress of repairs throughout the day and provide customers with frequent updates on the status of their vehicles.
• Open and manage repair orders, capturing customer concerns clearly.
• Provide written estimates for parts and labor, and obtain approvals for changes.
• Review service history, perform walkarounds, and recommend additional services as appropriate.
• Monitor repair progress and communicate updates throughout completion.
• Close repair orders and explain completed work and charges.

Required Qualifications

• Experience preferred.
• Comfort using technology to support an exceptional customer experience.
• Strong communication, organization, follow-up, and time-management skills.
• Valid driver's license.

A Typical Day

As a Service Advisor, your day centers on steady customer interaction and careful documentation. You'll start by reviewing the appointment schedule and any customer or vehicle details gathered in advance, then welcome arrivals and confirm concerns at check‑in. Throughout the day, you'll prepare clear written estimates, track vehicle status, and provide timely updates when pricing or promised completion times change, securing authorization before work continues. Before delivery, you'll verify repair‑order notes are complete, then walk customers through the completed work and final charges to ensure a smooth, informed pickup experience.

Total Rewards

For this Service Advisor role, Fox CDJR Taylor offers a comprehensive benefits package designed to support your health and financial goals.

• Paid training.
• Medical, Dental, and Vision coverage.
• 401(k).
• Life Insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Paid Time Off (PTO).
• Employee Discounts.

Career Development

We are committed to supporting our employees' career growth. That's why we offer the Degrees@Work program at our dealership. As an employee, you can earn your degree or take classes to learn skills from Strayer University at no cost to you. Strayer offers associate, bachelor's and master's degree programs that can help take your career to the next level.