Customer Experience Advisor

Fox Chrysler Dodge Jeep Ram Taylor; Taylor (MI); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Health savings

Flexible spending

Paid time off

Employee discounts

Job summary

A leading automotive dealership in Taylor, MI is seeking a Full Time Customer Experience Advisor. In this role, you will interact with customers through internet inquiries and chats, providing them with essential information about current inventory and sales. Key qualifications include strong communication and problem-solving skills, attention to detail, and the ability to maintain customer logs accurately. The position offers competitive pay rates of $15.00-$16.00 per hour along with excellent benefits including health and retirement plans.

Qualifications

• Excellent communication skills for internet inquiries and chat responses.
• Strong problem-solving ability to follow up with customers effectively.
• Detail-oriented to maintain accurate logs and appointments.

Responsibilities

• Respond promptly to all internet inquiries and online chats.
• Maintain a daily log of appointments and track information.
• Schedule sales appointments and coordinate with sales staff.
• Follow up with customers via phone and email.
• Communicate inventory and specials to customers.

Skills

Communication skills

Problem-solving skills

Detail orientation

Organizational skills

Empathy

Customer-centric orientation

Job description

Join Fox Taylor CD JR as a Full Time Customer Experience Advisor and bring your enthusiasm for customer interaction to life! The on‑site role in Taylor, MI welcomes you to a vibrant environment where every day is an opportunity to shine. Competitive pay rates of $15.00‑$16.00 an hour offer financial stability while handling incoming internet inquiries and online chats.

Your problem‑solving knack will be invaluable as you follow up customers through phone and email during their buying cycle. Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging the dealership database for best customer engagement. Flex your expertise in communicating current inventory and specials while a fun part of a fun.

Great benefits: medical, dental, vision, 401(k), life insurance, health savings, flexible spending, paid time off, employee discounts.

Are you excited about this Customer Experience Advisor job?

Requirements for this Customer Experience Advisor job

Key responsibilities: Respond to all internet inquiries and online chats promptly. Maintain a daily log of appointments and track information using the dealership database. Schedule sales appointments and coordinate with sales staff for smooth transitions. Follow up with customers via phone and email throughout the buying cycle. Communicate current inventory, specials, and inventory information to customers. Subscribe to other assigned duties that advance the customer‑centric approach.

Qualifications

Candidate must possess excellent communication skills for real‑time inquiries and chat responses, strong problem‑solving ability to follow up with customers, keen detail orientation to keep accurate logs, and proactive, empathetic attitude to set appointments. Organizational, adaptability, and customer‑centric orientation is essential.

Fox Motors Vision

As a Top 150 Dealer Group we are dedicated to giving employees and customers the best experience. The vision of Fox Motors is working together moving people throughout life and we focus on giving back to our employees, community, and customers as a team. We provide development programs for sales, technicians, and management.