Customer Experience Specialist - Auto Sales

Farmington Hills; Farmington Hills, Northern (MI, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Farmington Hills BMW in Farmington Hills, MI is hiring a Full Time Customer Experience Advisor. This onsite role focuses on delivering an exceptional customer journey by responding to internet inquiries and chats, following up by phone and email, and scheduling sales appointments with the sales team.

You will use the dealership database to track interactions and communicate inventory or specials, contributing to a team‑focused, customer‑centric environment.

Qualifications

• Excellent communication skills to respond to inquiries promptly.
• Strong problem-solving abilities to guide customers through buying cycles.
• Detail-oriented with ability to maintain daily appointment logs and use the dealership database.

Responsibilities

• Respond to incoming internet inquiries and online chats in a timely manner.
• Follow up with customers via phone and email throughout the buying cycle.
• Set sales appointments and coordinate with sales staff.
• Maintain a daily log of appointments and leverage the dealership database for engagement.
• Convey current inventory and specials to customers.

Skills

Customer service

Communication

Problem-solving

Phone follow-up

Email follow-up

Empathy

Team player

Tools

CRM software

Job description

Fox Farmington Hills BMW in Farmington Hills, MI is hiring a Full Time Customer Experience Advisor. This onsite role focuses on delivering an exceptional customer journey by responding to internet inquiries and chats, following up by phone and email, and scheduling sales appointments with the sales team.

You will use the dealership database to track interactions and communicate inventory or specials, contributing to a team‑focused, customer‑centric environment.