Full-Time Call Center Representative

Signius; Mobile (AL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

ESOP

Medical, Dental, Vision

401(k) with company matching

Life Insurance

PTO

Job summary

Signius in Mobile, AL is hiring a Full-Time Call Center Representative to handle high-volume customer calls with empathy and professionalism. The role requires no prior experience, with fully paid training starting on day one, and is office-based with 40 hours per week.

You will gather and verify caller information, enter details into our software, and strive to meet performance goals. The compensation ranges from $17 to $20 per hour, with opportunities to earn the $20 rate through flawless

Qualifications

• Friendly, polished, and articulate phone presence.
• Excellent verbal and written English communication (grammar/spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic with reliable attendance.
• Flexibility to work one weekend day per week and holidays.

Responsibilities

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Phone etiquette

Verbal communication

Written English

Typing speed 35 WPM

Windows basics

Attendance reliability

Weekend flexibility

Tools

Customer software

Job description

Full-Time Call Center Representative

Company: Signius l Location: Mobile, AL (In-Office)
Pay: $17-$20/hr
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At Signius, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English commutation (including proper grammar and spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life Insurance
• Paid Time Off (PTO)

The base pay for this position is $17/hour, with an opportunity to earn a premium rate of $20/hour through flawless attendance. To qualify for the $20/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Signius is an Equal Opportunity Employer.