On-Site Call Center Customer Service

ITM Marketing, Inc.; Coshocton (OH); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive hourly pay

401(k) plan eligibility after 6 months

Paid holidays and PTO after 90 days

Comprehensive insurance including medical, dental, vision, and life

Job summary

A marketing company in Coshocton, Ohio, is seeking Outbound Call Center Representatives for a full-time role. Responsibilities include making outbound calls to customers, managing email communications, and reviewing documents for accuracy. Candidates must possess a high school diploma, strong communication skills, and the ability to multitask. Benefits include competitive pay, a consistent schedule, and comprehensive insurance after 90 days of employment.

Qualifications

• Minimum typing speed of 20 WPM.
• Previous call center or customer service experience preferred.
• Ability to handle sensitive information confidentially.

Responsibilities

• Make outbound calls to customers.
• Respond to customer email communications professionally.
• Maintain accurate records of customer interactions.

Skills

Strong written and verbal communication skills

Ability to multitask

Dependable and punctual

Demonstrated empathy

Education

High School Diploma/GED

Tools

Basic computer skills

Windows/PC experience

Job description

Location: On-site (Not Remote)

Pay Rate: $17.00 per hour

Schedule: Full-Time, Monday through Friday, 9:30 AM – 6:00 PM

Job Description: We are seeking motivated and reliable individuals to join our team as Outbound Call Center Representatives. In this role, you will be responsible for making outbound calls, handling email communications, and reviewing documents for prospective or existing customers, providing information and maintaining positive customer relationships. This is an on-site position and is not eligible for remote work.

Key Responsibilities

• Make outbound calls to customers using provided call lists. This is not cold calling.
• Respond to and manage customer email communications in a timely and professional manner
• Review and process documents for accuracy and completeness
• Clearly communicate information across both phone and email channels
• Maintain accurate records of customer interactions
• Provide excellent customer service and handle objections professionally
• Follow company scripts and compliance guidelines
• Maintain strict confidentiality of customer and company information

Qualifications

• High School Diploma/GED
• 20 WPM typing minimum
• Windows/PC experience
• Previous call center or customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask between phone, email, and document review
• Basic computer skills and data entry proficiency
• Dependable and punctual with strong attendance
• Demonstrated empathy, compassion, and kindness when interacting with customers
• Ability to handle sensitive information with a high level of confidentiality

Benefits

• Competitive hourly pay
• Consistent full-time schedule (no weekends)
• 401(k) plan eligibility after 6 months
• After 90 days: paid holidays, paid time off (PTO), and comprehensive insurance including medical, dental, vision, and life
• Opportunities for growth and advancement
• Supportive team environment

Must be 18+ and able to pass a background check.

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