Call Center Representative

ANSERFONE; Memphis (TN); On-site; USD 44,083,000 - 52,349,000; Full time

Benefits offered by this job

ESOP

Medical, Dental, and Vision coverage

401(k) with company matching

Life Insurance

Paid Time Off (PTO)

Job summary

Anserfone in Memphis, TN is hiring a Full-Time Call Center Representative. The role is in-office with a pay of $16/hr and 40 hours per week, including one weekend day and holidays. No prior experience required as full training starts on day one to ensure success.

You will provide warm, professional assistance in a fast-paced environment, collect caller data, and enter information into our software accurately while meeting performance metrics.

Qualifications

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English communication.
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Responsibilities

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Phone etiquette

English proficiency

Typing speed 35 WPM

Windows basics

Attendance reliability

Customer service mindset

Tools

Windows OS

Job description

Full-Time Call Center Representative
Company: Anserfone l Location: Memphis, TN (In-Office)
Pay: $16/hr
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At Anserfone, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English commutation (including proper grammar and spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life Insurance
• Paid Time Off (PTO)

Anserfone is an Equal Opportunity Employer.