Empathetic Call Center Specialist - Training & Benefits

Signius; Mobile (AL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

ESOP

Medical, Dental, Vision

401(k) with company matching

Life Insurance

PTO

Job summary

Signius in Mobile, AL is hiring a Full-Time Call Center Representative to handle high-volume customer calls with empathy and professionalism. The role requires no prior experience, with fully paid training starting on day one, and is office-based with 40 hours per week.

You will gather and verify caller information, enter details into our software, and strive to meet performance goals. The compensation ranges from $17 to $20 per hour, with opportunities to earn the $20 rate through flawless

Qualifications

• Friendly, polished, and articulate phone presence.
• Excellent verbal and written English communication (grammar/spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic with reliable attendance.
• Flexibility to work one weekend day per week and holidays.

Responsibilities

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Phone etiquette

Verbal communication

Written English

Typing speed 35 WPM

Windows basics

Attendance reliability

Weekend flexibility

Tools

Customer software

Job description

Signius in Mobile, AL is hiring a Full-Time Call Center Representative to handle high-volume customer calls with empathy and professionalism. The role requires no prior experience, with fully paid training starting on day one, and is office-based with 40 hours per week.

You will gather and verify caller information, enter details into our software, and strive to meet performance goals. The compensation ranges from $17 to $20 per hour, with opportunities to earn the $20 rate through flawless