Call Center Representative

Signius; Mobile (AL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

ESOP

Comprehensive Medical, Dental, and Vis

401(k) with company matching

Life Insurance

PTO

Job summary

Signius in Mobile, AL is hiring a Full-Time Call Center Representative to handle inbound calls and deliver friendly, accurate information. The role offers in-office work with a base pay of $17 per hour and a $20 per hour premium for flawless attendance, plus robust benefits.

You will gather caller details, verify information, and route inquiries while meeting performance goals. No prior experience is required as training starts on day one, with weekends and holidays required on a rotating

Qualifications

• Clear, empathetic communicator with strong English skills.
• Basic computer literacy in a Windows environment.
• Typing speed of at least 35 WPM.
• Willing to work weekends and holidays.
• Reliable attendance and quality service.

Responsibilities

• Provide warm, professional assistance to callers in a high-volume setting.
• Verify caller information and route to the appropriate clients.
• Enter caller details accurately into our software.
• Meet core performance goals including schedule adherence and handling times.

Skills

Phone etiquette

English communication

Windows basics

Typing 35 WPM

Punctuality

Flexibility

Job description

Full-Time Call Center Representative

Company: Signius l Location: Mobile, AL (In-Office)
Pay: $17-$20/hr
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At Signius, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English commutation (including proper grammar and spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life Insurance
• Paid Time Off (PTO)

The base pay for this position is $17/hour, with an opportunity to earn a premium rate of $20/hour through flawless attendance. To qualify for the $20/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Signius is an Equal Opportunity Employer.